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Emergency electricians across Greater London
Tell us what has happened and we will help you work out if it is safe to wait, then get an electrician to make it safe and find the fault.
Is it an emergency?
Tap what is happening. You will see what to do right now, then send it through.
Right now
Right now
Your home
Your home
So the right engineer for your area picks it up.
Call back
Leave anything that tripped switched off while you wait. Your details go straight through so someone can ring you back.
Before you call
For an electrical emergency in London, first check it is not a power cut: if your neighbours are off too, call 105 to reach your network operator. If only your home is affected, or you can smell burning, see sparks or have water near electrics, switch off at the main switch if it is safe and call an emergency electrician.
Most emergency calls fall into a few types. The power has gone in all or part of the home, the electrics keep tripping and will not reset, a socket or the fuse box smells hot, or water has come through a ceiling into a light fitting. The first job is always to make the installation safe. Finding and fixing the cause comes second.
London housing makes this work varied. 29% of homes in the capital were built before 1919 and 57% are flats, according to the Valuation Office Agency. That means old wiring that has been altered many times, Victorian houses split into flats with their own meters, and blocks where the supply comes up a shared riser. Knowing which part belongs to you, the freeholder or the network operator saves time when the lights go out.
Old houses, many rewires
In Wandsworth 43% of homes and in Hackney 35% were built before 1919. Most have been rewired at least once, often in stages, so a fault can sit where old and newer cable meet under a floor.
Rubber cable in unmodernised homes
Electrical Safety First says black rubber insulated cable was phased out in the 1960s. In homes that have never had a full rewire it still turns up, and once the rubber crumbles it can cause tripping, heat and shocks.
Flats, risers and landlord supplies
57% of London homes are flats. In a block, power for the hall lights and door entry runs on a separate landlord supply, and the cables up the building may belong to the network operator or the building owner, not to you.
Two network operators, one number
Most of London is supplied by UK Power Networks, but Ealing, Hounslow and Hillingdon are served by SSEN. Dial 105 from anywhere and you are put through to the right one for your postcode.
Faults we fix
Every one starts the same way: make the electrics safe, then trace the cause.
01
Burning smells, sparks, water in fittings or no power that is not a network cut. Made safe first, then the fault found.
02
Lights out? We help you rule out a network cut with 105 first, then find what has tripped inside your home.
03
Trip switch will not stay up? We trace whether it is an appliance, damp in a fitting or a fault in the wiring.
04
Old wire fuses or a board that trips? A new consumer unit to the current wiring rules, tested and certified.
05
Dead sockets, faults that come and go, or a tingle from a tap. Traced with proper testing, not guesswork.
06
Smell of hot plastic, a crackling socket or a scorch mark. Switch off, keep clear, and get it made safe.
07
Landlord EICRs to the current wiring rules, with plain English findings and repairs quoted separately.
08
Nights, weekends and bank holidays. Made safe and the power restored where possible, with bigger repairs booked in after.
09
Flickering, buzzing switches, dead lights or a lighting circuit that trips. Found and fixed safely.
10
Water through a ceiling light or into sockets. Made safe, dried out and tested before the power goes back on.
How a job runs
The same four steps whether the whole flat is dark or one socket smells hot.
Step 1 You tell us what is happening
Use the quick questions on this page. We ask whether anyone is hurt, whether you can smell burning, and whether your neighbours have power, so we can tell you what to do while you wait.
Step 2 Make safe on arrival
The electrician isolates the faulty circuit, checks nothing is overheating and, where possible, gets the rest of the home back on so you have lights, heating controls and a fridge.
Step 3 Find the fault
Testing narrows the problem down to a circuit, then to a socket, joint, appliance or cable. You are told what was found and what it will take to repair before any repair work starts.
Step 4 Repair, test and paperwork
Once the repair is done the circuit is tested. If the work is notifiable under Part P, such as a new consumer unit, you get the certificate and the building regulations notice that go with it.
Safety first
Someone has had a shock
If someone has had an electric shock, do not touch them while they may still be in contact with the supply. Switch off at the consumer unit or pull the plug if you can do it safely, then call 999.
Burning smell, smoke or sparks
If you can smell burning or see smoke or sparks, switch off at the main switch on the consumer unit if it is safe to reach. If there is fire, get everyone out and call 999.
Water near electrics
If water is near electrics, keep away from wet sockets and fittings. Only switch off at the consumer unit if you can reach it without standing in water.
The power has gone
If the power has gone, check whether your neighbours and street lights are off too. If they are, call 105 or check the UK Power Networks power cut map. In Ealing and Hounslow 105 puts you through to SSEN.
A switch has tripped
If only your home is off and a switch on the consumer unit has dropped, unplug everything on that circuit and try to reset it once. If it trips again straight away, leave it off and call an electrician.
While you wait
Do not take the cover off the consumer unit or touch any exposed wiring.
Areas
We have pages for twelve boroughs and towns, from Romford and Bromley in the outer ring to Hackney and Wandsworth closer in.
Questions
Power cut or fault, who owns what in a flat, and what the rules say about landlords and fuse boards.
Look out of the window and ask a neighbour. If the street is dark, check the UK Power Networks power cut map or call 105. If only your home is off, look at your consumer unit for a switch in the down position, which points to a fault inside the property.
Anything that puts people at risk: a burning smell, smoke, sparking, a hot socket or switch, water near electrics, a shock from a tap or appliance, or exposed wires. Losing all power in winter or with someone vulnerable at home is also urgent. A single dead socket can usually wait.
A trip switch does its job when it detects a fault. The usual causes are a faulty appliance, water in an outside light or socket, a damaged cable or a circuit carrying too much load. If it trips again with everything unplugged, the fault is in the fixed wiring and needs testing.
It depends on your lease. As a general rule the flat owner looks after wiring from their own meter onwards, the freeholder or managing agent looks after communal lighting and the landlord supply, and the network operator owns the supply cable and main fuse. Check your lease if you are unsure.
Yes. Under the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020, landlords must have the electrics inspected and tested at least every 5 years and give tenants a copy. Since 2025 the rules also cover social housing.
Yes. Replacing a consumer unit is notifiable work under Part P of the Building Regulations in England. It must be done by an electrician registered with a competent person scheme, who self certifies, or the council's building control must be told before work starts.
Do not touch the fitting or the switch. If you can reach the consumer unit without standing in water, switch off the main switch. Stop the leak at its source if you can, then have the circuit tested before it is turned back on.
The price depends on the time of day, how long it takes to find the fault and what parts are needed. We confirm the price after a look at the job and tell you before any repair work starts.
Get help
Answer three quick questions and we will tell you what to do now and get an electrician to you.
Start the safety questions
